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Advisory Services & Consulting - Optimization
Need - A fortune 500 international media and entertainment company needed guidance in re-structuring and optimizing their technical service operations.
Solution – Ballast provided a plan that transformed the company's IT and broadcast operations model leveraging modern industry best practices. Ballast also provided thought leadership, implemented process improvements, lead staffing re-structuring, designed system enhancements and implemented strong analytics that enabled the customer to improve their IT services.
Outcome – The customer decreased IT operational spend by 15%, by implementing industry best practices. The client now resolves incidents faster with the best technical resource at the lowest cost. Actions became measurable and operations continues to improve with strong analytics.
Professional & Managed Services - Security
Need - A national transportation service company required improvement in their cybersecurity and IT systems operations.
Solution – Ballast quickly filled the gaps by leading a project to resolve critical cybersecurity risks. Ballast remediated vulnerabilities and enabled ITIL based managed services for the network, servers and workstations that improved the overall reliability and security of IT systems. Ballast ensured ongoing service levels by applying best practice policies and processes that enabled the client to have consistency in the way IT was operated.
Outcome – The customer significantly improved their security posture, decreasing business risk. They also gained better visibility, with improved up-time of IT systems resulting in higher valuation of the business.
Advisory Services & ITIL Consulting - Strategy
Need – An industry leading, value-added technology reseller desired to shift their business to a recurring revenue model by building a managed services offering for their clients.
Solution – Ballast provided thought leadership and guidance on service development for IT managed services. Ballast also helped the customer establish standard contract practices for pricing and services
Outcome – The customer won their first managed services contract and is now actively selling and delivering value-added managed services.
Professional Services - Security and Compliance
Need - A nationwide beverage manufacturing and distribution company needed an assessment of their security best practices. The company also needed to validate and justify future IT investments to improve security
Solution – Ballast provided a thorough security risk assessment, performed penetration testing, conducted email phishing services and validated the company’s PCI compliance. Ballast provided recommendations that improved the customer’s security posture and helped drive the customer’s IT investment roadmap.
Outcome – The customer gained full visibility into their security risks through Ballast's professional services. They were also provided a detailed roadmap to prioritize their strategic IT investments.
Professional Services - Audio Video Installation
Need - A global leader in the learning/education industry needed to improve their collaboration in a major facility by upgrading and expanding the audio video capabilities.
Solution – Ballast engaged and provided engineering professional services to plan and install audio video equipment in approximately 30 rooms throughout a major North American facility.
Outcome – The customer was able to quickly improve their collaboration capabilities Modern best in class systems were professionally deployed and tested by experienced Ballast engineers. Ballast led the effort with planning and project management and then executed the project with hands on engineering at the facility.