The availability and performance of your network is more critical than ever as the network enables your employees to stay connected to business-critical applications all the time. Wherever your team is working, network access must be consistent and secure.
Ballast's Network Management Services improve the reliability and security of your network, ensuring your employees always have immediate access to your critical business applications. Whether your applications are SaaS, PaaS, Public Cloud, Private Cloud, or run in on-premise data centers, Ballast ensures the network connectivity to your applications remains stable, reliable, and secure all the time.
MPLS, SD-WAN, Broadband, Optical and Wireless Transport.
Ethernet and Optical LAN solutions
Wi-Fi Access Points and Controllers
Access Management, Firewalls, IDS and IPS
Proactive 24X7 active monitoring of your network circuits and infrastructure. Events are analyzed and incidents are managed through resolution. Recurring incidents are identified and problems are driven to root cause.
Constant polling and alerting of your network infrastructure to identify deviations in standard performance thresholds. Trending and analysis of the performance of your infrastructure with recommendations to improve network performance
Daily back up of configurations and management validation of configuration policies to control security compliance in your network. Fast restoral of outages in the event of infrastructure hardware or configuration issues.
Dedicated engineering resources to design and implement changes as your network evolves. Experienced subject matter experts who utilize industry standard release and change management processes.
We understand how critical the network is to your business. Our experience in managing complex networks is second to none! Ballast's leadership team has over 100 years of combined experience designing and managing some of the most complex networks on the planet. You can trust the Ballast leadership and engineering team to ensure your network is managed with maximum availability and tuned for optimal performance. We have extensive expertise in designing and operating networks in the retail, healthcare, entertainment, restaurant, financial, education, technology, transportation, manufacturing, distribution, energy, and government verticals.
Our Technical Operations Center (TOC) and Engineering Team members become part of your team. We provide 24x7 incident and problem management services for your network transport and infrastructure across multiple technologies and equipment manufacturers.
We do the heavy lifting by monitoring and reacting to critical issues, so your team can focus on projects and initiatives that move your business forward. We will work with your vendor partners and OEMs to make sure you get the quality service that your business deserves.
Everything we do is focused on improving the security and availability of your network. We constantly monitor your network for outages and make sure your configurations are maintained securely.
Our focus is not just day to day operations; we focus on continuous service improvements, capacity planning, change management, and security of your network.
Ballast utilizes best in class advanced network management systems platforms with automation customized for your technology environment. Our systems proactively monitor your network 24X7 to quickly identify fault, performance, and configuration issues. Our systems correlate, de-duplicate, and filter events that occur through cutting-edge automated processes. We quickly identify which events should be incidents, allowing focus and quick response.
Ballast utilizes the ITIL framework as a baseline for our network management services. This allows our team to tightly integrate with our customers' processes and enables consistency in our service operations.
Our ITIL based methodology includes a mature 5 phase service transition process, refined service operations procedures, and a consistent rigor focused on continual service improvement. Service management is important to our success and we believe transparency is key to our partnership, so sharing key performance indicator metrics and making consistent recommendations is key to our overall success.