Global Network Management

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We understand how critical the network is to your business. Our experience in managing complex networks is second to none! Ballast's leadership team has over 100 years of combined experience designing and managing some of the most complex networks on the planet. You can trust the Ballast leadership and engineering team to ensure your network is managed with maximum availability and tuned for optimal performance. We have extensive expertise in designing and operating networks in the retail, healthcare, entertainment, restaurant, financial, education, technology, transportation, manufacturing, distribution, energy, and government verticals.    

Our Technical Operations Center (TOC) and Engineering Team members become part of your team. We provide 24x7 incident and problem management services for your network transport and infrastructure across multiple technologies and equipment manufacturers.  
We do the heavy lifting by monitoring and reacting to critical issues, so your team can focus on projects and initiatives that move your business forward. We will work with your vendor partners and OEMs to make sure you get the quality service that your business deserves.  

Everything we do is focused on improving the security and availability of your network. We constantly monitor your network for outages and make sure your configurations are maintained securely.
Our focus is not just day to day operations; we focus on continuous service improvements, capacity planning, change management, and security of your network.  

Ballast utilizes best in class advanced network management systems platforms with automation customized for your technology environment. Our systems proactively monitor your network 24X7 to quickly identify fault, performance, and configuration issues. Our systems correlate, de-duplicate, and filter events that occur through cutting-edge automated processes. We quickly identify which events should be incidents, allowing focus and quick response.   

Ballast utilizes the ITIL framework as a baseline for our network management services. This allows our team to tightly integrate with our customers' processes and enables consistency in our service operations.
Our ITIL based methodology includes a mature 5 phase service transition process, refined service operations procedures, and a consistent rigor focused on continual service improvement.  Service management is important to our success and we believe transparency is key to our partnership, so sharing key performance indicator metrics and making consistent recommendations is key to our overall success.