Proper preparation is critical in resolving hands-on technical field services issues quickly and effectively. We spend the time upfront with detailed planning, process development, education, and training to ensure each field maintenance dispatch request is a success.
Ballast utilizes a 24x7 centralized dispatch model, coupled with a globally distributed field services team to get the right skilled engineers, parts, and equipment to your location fast! Our engineers serve as an extension of our customers' teams and are trained proactively in their business processes and technology.
Our technical operations center professionals work hand in hand with our field services engineers to validate that we are fully prepared to handle each field maintenance request. We perform quality validation checks every step of the way for every dispatch. We communicate often and concisely with our customers, so they are always informed and aware of the status of each service request at any given time.
After the issues have been resolved, we then seek our customers' approval to validate the field services requests have been fulfilled as expected. We then proactively seek feedback, and we implement lessons learned consistently through our continual service improvement loop.
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